[Chugalug] Anyone having speed issues with EPB?

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[Chugalug] Anyone having speed issues with EPB?

Lynn Dixon
I have been having some weird speed issues with EPB today, and the past few days.  It is not my pfSense box or my network, I ruled that out by plugging my laptop directly into the Cat6 from the ONT.  Here's what I am seeing:


And those tests are pretty consistent :-(  less than 10 Mbps down, but roughly 500 Mbps up.   I get those results regardless of which server I try on speedtest.net, and same results from other speed test sites.

Anyone else seeing similar?

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Re: [Chugalug] Anyone having speed issues with EPB?

John Dills
Hey, can you contact me off list?

Thanks,
John Dills

Sent from my iPhone

On Apr 18, 2018, at 2:53 PM, Lynn Dixon <[hidden email]> wrote:

I have been having some weird speed issues with EPB today, and the past few days.  It is not my pfSense box or my network, I ruled that out by plugging my laptop directly into the Cat6 from the ONT.  Here's what I am seeing:


And those tests are pretty consistent :-(  less than 10 Mbps down, but roughly 500 Mbps up.   I get those results regardless of which server I try on speedtest.net, and same results from other speed test sites.

Anyone else seeing similar?
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Re: [Chugalug] Anyone having speed issues with EPB?

Lynn Dixon
In reply to this post by Lynn Dixon
So something very very weird... It looks like they are throttling now??? Or possibly routing issues?

When I generate a new MAC address for my macbook directly to the ONT, I get a different IP address of course, because my macbooks MAC is different.    I get full speeds. (I know changing MACs is horrible in practice, but its great for troubleshooting). 

If I change my Macbooks MAC address to match what my pfSense box was (so I get my old DHCP reservation back) and wire directly in to the ONT I get the slow speeds.

So, my old MAC address (and its associated sticky reservation) is definately horribly slow, while a new MAC addresses (and new DHCP stick reservation) is full speed.

On Wed, Apr 18, 2018 at 2:53 PM, Lynn Dixon <[hidden email]> wrote:
I have been having some weird speed issues with EPB today, and the past few days.  It is not my pfSense box or my network, I ruled that out by plugging my laptop directly into the Cat6 from the ONT.  Here's what I am seeing:


And those tests are pretty consistent :-(  less than 10 Mbps down, but roughly 500 Mbps up.   I get those results regardless of which server I try on speedtest.net, and same results from other speed test sites.

Anyone else seeing similar?


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Re: [Chugalug] Anyone having speed issues with EPB?

Dean Warren
Hey Lynn,
Very curious about the outcome of your findings. Any updates?


Hope you have a great day,
Dean Warren

On Wed, Apr 18, 2018 at 3:08 PM, Lynn Dixon <[hidden email]> wrote:
So something very very weird... It looks like they are throttling now??? Or possibly routing issues?

When I generate a new MAC address for my macbook directly to the ONT, I get a different IP address of course, because my macbooks MAC is different.    I get full speeds. (I know changing MACs is horrible in practice, but its great for troubleshooting). 

If I change my Macbooks MAC address to match what my pfSense box was (so I get my old DHCP reservation back) and wire directly in to the ONT I get the slow speeds.

So, my old MAC address (and its associated sticky reservation) is definately horribly slow, while a new MAC addresses (and new DHCP stick reservation) is full speed.

On Wed, Apr 18, 2018 at 2:53 PM, Lynn Dixon <[hidden email]> wrote:
I have been having some weird speed issues with EPB today, and the past few days.  It is not my pfSense box or my network, I ruled that out by plugging my laptop directly into the Cat6 from the ONT.  Here's what I am seeing:


And those tests are pretty consistent :-(  less than 10 Mbps down, but roughly 500 Mbps up.   I get those results regardless of which server I try on speedtest.net, and same results from other speed test sites.

Anyone else seeing similar?


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Re: [Chugalug] Anyone having speed issues with EPB?

Lynn Dixon
Dean,
John worked with me yesterday within minutes of my initial email to the list, and found a issue that affected a few other customers.  They had it fixed pretty quickly, but I wasn't at home to test when he unicasted me last night.  By the time I got back home from visiting my parents, it was nearly 1 AM.

BUT....my speeds and ping times were back to normal when I tested it around 1:30 AM.  So far, things are still back to normal (ran a test about 9:30 am). I'll keep monitoring it throughout the day.  

A BIG thanks to John Dills and the folks at EPB.  This is the first or second time I have had issues with my service in 3 years. Thats damn good in my opinion :-)

On Thu, Apr 19, 2018 at 7:14 AM, Dean Warren <[hidden email]> wrote:
Hey Lynn,
Very curious about the outcome of your findings. Any updates?


Hope you have a great day,
Dean Warren

On Wed, Apr 18, 2018 at 3:08 PM, Lynn Dixon <[hidden email]> wrote:
So something very very weird... It looks like they are throttling now??? Or possibly routing issues?

When I generate a new MAC address for my macbook directly to the ONT, I get a different IP address of course, because my macbooks MAC is different.    I get full speeds. (I know changing MACs is horrible in practice, but its great for troubleshooting). 

If I change my Macbooks MAC address to match what my pfSense box was (so I get my old DHCP reservation back) and wire directly in to the ONT I get the slow speeds.

So, my old MAC address (and its associated sticky reservation) is definately horribly slow, while a new MAC addresses (and new DHCP stick reservation) is full speed.

On Wed, Apr 18, 2018 at 2:53 PM, Lynn Dixon <[hidden email]> wrote:
I have been having some weird speed issues with EPB today, and the past few days.  It is not my pfSense box or my network, I ruled that out by plugging my laptop directly into the Cat6 from the ONT.  Here's what I am seeing:


And those tests are pretty consistent :-(  less than 10 Mbps down, but roughly 500 Mbps up.   I get those results regardless of which server I try on speedtest.net, and same results from other speed test sites.

Anyone else seeing similar?


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Re: [Chugalug] Anyone having speed issues with EPB?

John Dills
Anytime!

Dean, if you do have any curiosities you can message me off list. I’ll be happy to try to answer any questions.

Sent from my iPhone

On Apr 19, 2018, at 9:56 AM, Lynn Dixon <[hidden email]> wrote:

Dean,
John worked with me yesterday within minutes of my initial email to the list, and found a issue that affected a few other customers.  They had it fixed pretty quickly, but I wasn't at home to test when he unicasted me last night.  By the time I got back home from visiting my parents, it was nearly 1 AM.

BUT....my speeds and ping times were back to normal when I tested it around 1:30 AM.  So far, things are still back to normal (ran a test about 9:30 am). I'll keep monitoring it throughout the day.  

A BIG thanks to John Dills and the folks at EPB.  This is the first or second time I have had issues with my service in 3 years. Thats damn good in my opinion :-)

On Thu, Apr 19, 2018 at 7:14 AM, Dean Warren <[hidden email]> wrote:
Hey Lynn,
Very curious about the outcome of your findings. Any updates?


Hope you have a great day,
Dean Warren

On Wed, Apr 18, 2018 at 3:08 PM, Lynn Dixon <[hidden email]> wrote:
So something very very weird... It looks like they are throttling now??? Or possibly routing issues?

When I generate a new MAC address for my macbook directly to the ONT, I get a different IP address of course, because my macbooks MAC is different.    I get full speeds. (I know changing MACs is horrible in practice, but its great for troubleshooting). 

If I change my Macbooks MAC address to match what my pfSense box was (so I get my old DHCP reservation back) and wire directly in to the ONT I get the slow speeds.

So, my old MAC address (and its associated sticky reservation) is definately horribly slow, while a new MAC addresses (and new DHCP stick reservation) is full speed.

On Wed, Apr 18, 2018 at 2:53 PM, Lynn Dixon <[hidden email]> wrote:
I have been having some weird speed issues with EPB today, and the past few days.  It is not my pfSense box or my network, I ruled that out by plugging my laptop directly into the Cat6 from the ONT.  Here's what I am seeing:


And those tests are pretty consistent :-(  less than 10 Mbps down, but roughly 500 Mbps up.   I get those results regardless of which server I try on speedtest.net, and same results from other speed test sites.

Anyone else seeing similar?


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